Do you sell to the public?
Order online or visit our store.
Do you sell to the trade?
Call us on +44 (0)20 7923 0011
Do I need an account?
Trade partners need an account.
Other customers do not need to log in.
Where do you ship to?
We ship all over the world.
Select your country on the checkout page.
How much is delivery?
UK delivery is FREE. International shipping costs are shown in your cart. You will see the shipping charge update as you add more items, so you can see exactly how much you are spending. Shipping charges are calculated depending on the items in your cart
How do you ship?
We ship the majority of our orders with UPS. From time to time we may use another courier service depending on the size of the shipment. Most UK orders are delivered in 1-2 days. International shipping times vary from country to country, but normally less than 1 week.
Where is my order?
We send you an order confirmation email shortly after you checkout. You will receive a second email once your goods are dispatched, you will be able to click and track your delivery from this email. You can also use your order reference to track your order
Do prices include TAX?
Yes. The price you see is the price you pay.
Prices include UK VAT where applicable.
Do I need to pay duty or tax when the goods arrive?
If you live outside of the EU you may be liable to import duty or taxes for your country. Please check first, this is out of our control. We ship from the UK.
Duties & taxes explained
If you are outside of the EU you may have to pay local duties & taxes when your goods arrive in your country. Duties & taxes vary from country to country, and one item to the next, usually between 0-10% of the order value. Most shipments will incur no charges at all! We cannot provide the value of duties & taxes before an order has shipped this is at the discretion of the local customs authority. Import duties & taxes are the responsibility of the receiver and should be paid to UPS who will contact you directly if there is anything to pay. - Payment of duties & taxes must be made prior to, or on receipt of goods - Delayed response may incur further charges, so immediate reply is important!
Is your website secure?
Our online payment provider is PayPal (including card transactions). This is a '3D secure' service, which means improved security for you as the customer, and us. '3D Secure' is a fraud prevention initiative, launched by the card providers as an increased security method for authenticating your card details at the time of transaction.
'3D Secure' stands for '3 Domain Secure' because there are 3 parties involved in the process: SUCK UK LTD, our Bank, and Visa or MasterCard. It is a culmination of two existing systems: Verified by Visa (VBV) and MasterCard Secure Code (MSC).